Quick answers for shopping with Wild Lilith. For the complete terms, see our Shipping Policy and Return and Refund Policy.
Shipping
Where do you ship, and what does it cost?
Standard shipping is free, with no minimum order, to the contiguous 48 United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or international destinations.
When should I expect my order?
Allow 1-3 business days for processing, followed by an estimated 4-6 business days in transit. Together, processing and transit are normally 5-9 business days. Both are Monday through Friday, excluding applicable holidays.
Our daily cutoff is 2:00 p.m. Pacific Time (America/Los_Angeles, including daylight saving time when applicable). Orders placed at or after the cutoff, on weekends or on holidays enter processing on the next processing day. See the Shipping Policy for delivery details and delay assistance.
What currency do you use?
Prices are in U.S. dollars (USD). Any applicable sales tax is shown at checkout.
Finding your size
How do I choose a size?
Check the garment measurements in inches on the specific product page and compare them with a similar garment that fits you. The measurements describe the garment, rather than body measurements. The product pages also list the material, care instructions and available sizes. Manual measurements may vary by 0.4-1.2 inches.
Are the displayed weights measured?
Product weights are clearly labelled as estimates. They are not measured weights.
Returns and refunds
How do I return an online purchase?
Eligible items may be returned by mail within 30 calendar days after receipt. Hand the parcel to the carrier within that period and keep proof of posting. Ordinary returns must be unused, unwashed and in their original condition, with any original tags supplied. Include your order number or proof of purchase.
Contact us for return assistance, then mail the parcel to Wild Lilith, 13120 Highway 9, Boulder Creek, CA 95006, United States. Online orders are accepted by mail only. We do not offer voluntary exchanges. These ordinary return conditions do not restrict your rights concerning defective, damaged or incorrect goods.
Who pays the return postage?
For ordinary returns, you arrange and pay return postage; we do not provide a free label or reimburse that postage. There is no restocking or return handling fee. For defective, damaged or incorrect items, contact us before paying return postage so we can arrange the appropriate resolution and cover necessary, reasonable return shipping costs.
When will my refund be processed?
After receiving and checking an eligible return, we process the refund to the original payment method within 14 calendar days of receipt. Your bank or payment provider may need additional time to post the credit. The refund covers returned merchandise and applicable tax. See the Return and Refund Policy for complete details.
Need a hand?
For product, order or return questions, email info@wildlilithboutique.com or call +1 831-970-1926. You can also visit our Contact page.